The easiest way to order a repeat prescription or arrange an appointment is via Patient Access. Simply log in to the online portal and select the options you require.
Patients can either ring or attend reception desk to make their appointments or you now have the facility to make an appointment online (see below). For same day urgent appointments, patients are requested to ring at 8.00am on the day and the reception staff will ask for some brief information regarding why they need to be seen. This is to prioritise the importance and allocate an appointment. You can also call this number to arrange an appointment with one of our Practice Nursing team.
Please make one appointment for each member of the family who needs to be seen. We try to keep to time but please be patient if someone before you takes longer than planned. Appointments are normally ten minute slots and so if you have a complicated problem, or more than one problem, please ask for a longer appointment.
It is Practice policy to allow patients to choose whichever doctor they wish to attend in the Practice, but a longer wait time may sometimes be necessary in order to accommodate such a request.
Please help us
If you are not able to attend your appointment please let us know in time so that the time can be used for someone else. If you are more than 10 minutes late for an appointment you may be asked to re-book.
Did not attend Policy
The practice now operates a policy that if a patient ‘Does Not Attend’ an appointment on 3 separate occasions, without contacting the practice to cancel or give a valid explanation, then the practice will ask the patient to find another General Practitioner.
We operate a pre-bookable appointment system for up to 4 weeks in advance.
When the centre is closed if you have an EMERGENCY that cannot wait until we re-open then please dial 111 – you will not be charged for this call.
We have a limited number of telephone appointments, please leave your contact details with the receptionist and a brief summary of the nature of the problem, the GP will try to contact you, you must try to keep your phone line clear if you are expecting a call back.